Quote:
Originally Posted by fleury
I was annoyed that they BSed me to begin with, but when I went back, all I wanted was my exchange. When I mentioned to CS rep #2 that the previous CSR said there was nothing in stock, it was a casual mention - not one bit confrontational at all (and yes, she was #2  ). When you talk to a manager, it gets into the area of trying to get the person into trouble (yeah yeah, you can say that you're trying to correct their mistakes blah, blah), but the reality is, it's trying to tell the manager that X person is not doing their job properly, so you should deal with them. I wasn't prepared to get somebody into trouble (the first time at least), but I was annoyed. The second person should have been fired, although, you are probably right about seeing the manager in this instance. |
yes, that is exactly what going to a manager is all about. If you are not willing to go to the people that can address the situation, the situation will not change. Yes, going to the manager might get those 2 customer service reps in trouble, but they SHOULD be in trouble for that lack of service. Now stuff can happen with computers and inventory but at the same time, you should not have been treated as you were.
Ranting on here will do little except get some of the heat off your chest. Some stores have a reputation for poor customer service, so be forewarned, and if you do have a problem, better you be willing to talk to those who might be able to rectify the situation.
It is the same thing as the people who constantly rag on and on and on about our politicians, BUT have NEVER voted. You have to be willing to put something in at one end before you can expect to get something out of the other.