I work for them currently, and I can't speak for EVERY Future Shop in Canada... but, I will say this...
I have encountered times where the computer has said that there were units in the store, only to come up empty. Usually the units were in the back, recieved, but not put out. At that point, I have to tell the customer where they are, and that until the merchandisers bring the product out, I can't sell them.
That may sound like a cop out, but it happens, especially at christmas time. I lost out on a few major sales, because the product was still wrapped on a gurney in the back.
What I'm trying to say is I've been on the other side, and I can relate to you as a customer as well. I wouldn't isolate the entire company based on your one experience. Right now, most retailers are doing pretty close to more returns than sales. It's not the funnest thing to handle as an employee.
I'm glad you followed up on the item. They didn't screw you around about the 'ordering'. I can't bring in stock from other stores. I can't bring in stock from the warehouse. It's just not done at Future Shop. I know it's done other places, but it's just not at FS.
I can't answer for other people, but as far as I'm concerned, you handled the situation correctly.
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