Quote:
Originally Posted by CaptainCrunch
In the case of the thread starter, I can see where he would be upset especially with the inventory discrepancy, but when he went back, it would probably have been better to go talk directly to the department manager, or store manager, instead of looking for a confrontation with the person that screwed them in the first place.
|
I was annoyed that they BSed me to begin with, but when I went back, all I wanted was my exchange. When I mentioned to CS rep #2 that the previous CSR said there was nothing in stock, it was a casual mention - not one bit confrontational at all (and yes, she was #2
). When you talk to a manager, it gets into the area of trying to get the person into trouble (yeah yeah, you can say that you're trying to correct their mistakes blah, blah), but the reality is, it's trying to tell the manager that X person is not doing their job properly, so you should deal with them. I wasn't prepared to get somebody into trouble (the first time at least), but I was annoyed. The second person should have been fired, although, you are probably right about seeing the manager in this instance.