Quote:
Originally Posted by Jiggy_12
I work in retail so I have a good level of tolerance for stupidity and poor customer service.
Futureshop however goes above and beyond the regular ignorance to make sure the customer is ****ed off and never wants to come back. Unfortunatley some people think that it'll be like that everywhere so they reluctantly return to futuresh*t and get fed up time after time.
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I spent many years in retail myself and would agree the FS is an isolated incident. It's just shocking that a place like that doesn't promote customer service to it's employees. Guess management feels customers will return regardless. I used to work for Safeway and we were constanly harped on about superior customer service.
I have heard of it's reputation in the past and will never shop FS or other places like that. I tend to stick to department stores when it comes to some electronics. At least they stand behind the stuff they sell.