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bluejays · 01-06-2007, 03:29 PM

Today I went to Futureshop to exchange an MP3 player I bought on their site on Boxing Day. It's a really good MP3 player, but a particular bug along with a faulty headphone made me go for the exchange. So I go to customer service, and the girl there looks at me weird when I tell her what's wrong (like I'm lying). So she looks it over and sees the problem. Anyway, she asks if I want a refund or exchange, and I say exchange. She looks up the "system" and makes a call to the person in the department to bring down a player. She comes back saying there aren't any available (even though she looked up on the system) and said there weren't any available in any of the other locations except for one in Mississauga (and I'm in Markham). So I tell her, order the one from the Mississauga location to this location, and I'll pick it up when it comes in. She says she can't do that.

Anyway, I tell her to place an order from the warehouse, and she says she can't do that. So I say, "what are my options?" She says I can return it and wait for one to come in which I would have to buy at the full price again, or exchange it for another player while paying the difference at current prices to the Boxing Day price. I smelled a rotten fish at this point. I took my stuff and left.

Got home a few minutes later, called the same store, and a really nice girl tells me that there are 8, yes 8(!), players in stock. I told her to confirm it, and she said there absolutely were. She put one aside for me, and I came in a few minutes later to make the exchange. Lined up half and hour just to get to talk to the customer service person, and I tell her I came in about 45 minutes earlier and I spoke to the person beside her and she said none were in stock and I wanted an exchange as there were some in stock. The first thing this bitch tells me is, "so why didn't you return it when you were here earlier?!". I respond by telling her, "I already told you, because I want an exchange!" She says, "but why didn't you return it?" You have to understand that she was acting like it was an interrogation and was thinking I was pulling some Fing scam. I was about to blow at this point, so I told her, "because I bought it on Boxing Day for a good price, and I don't want to return it, wait for it to come in again to buy it at regular price...you bums working here should understand that!" She finally kept her fat yap shut. I did the exchange and left. I just can't stand the way their people interact with their customers. That was the first time I lost it on a store person. Who the hell was she to question why I did or didn't do the action I did? The first person had the same attitude. Are all FS sales people trained to make the customer feel bad? I may buy something from them down the road, but for now, that is the last item I will purchase from them. I'm still steaming.

01-06-2007, 03:29 PM	#1
bluejays Franchise Player Join Date: Sep 2005 Location: Toronto, Ontario Exp:	Another Futureshop Annoyance Thread Today I went to Futureshop to exchange an MP3 player I bought on their site on Boxing Day. It's a really good MP3 player, but a particular bug along with a faulty headphone made me go for the exchange. So I go to customer service, and the girl there looks at me weird when I tell her what's wrong (like I'm lying). So she looks it over and sees the problem. Anyway, she asks if I want a refund or exchange, and I say exchange. She looks up the "system" and makes a call to the person in the department to bring down a player. She comes back saying there aren't any available (even though she looked up on the system) and said there weren't any available in any of the other locations except for one in Mississauga (and I'm in Markham). So I tell her, order the one from the Mississauga location to this location, and I'll pick it up when it comes in. She says she can't do that. Anyway, I tell her to place an order from the warehouse, and she says she can't do that. So I say, "what are my options?" She says I can return it and wait for one to come in which I would have to buy at the full price again, or exchange it for another player while paying the difference at current prices to the Boxing Day price. I smelled a rotten fish at this point. I took my stuff and left. Got home a few minutes later, called the same store, and a really nice girl tells me that there are 8, yes 8(!), players in stock. I told her to confirm it, and she said there absolutely were. She put one aside for me, and I came in a few minutes later to make the exchange. Lined up half and hour just to get to talk to the customer service person, and I tell her I came in about 45 minutes earlier and I spoke to the person beside her and she said none were in stock and I wanted an exchange as there were some in stock. The first thing this bitch tells me is, "so why didn't you return it when you were here earlier?!". I respond by telling her, "I already told you, because I want an exchange!" She says, "but why didn't you return it?" You have to understand that she was acting like it was an interrogation and was thinking I was pulling some Fing scam. I was about to blow at this point, so I told her, "because I bought it on Boxing Day for a good price, and I don't want to return it, wait for it to come in again to buy it at regular price...you bums working here should understand that!" She finally kept her fat yap shut. I did the exchange and left. I just can't stand the way their people interact with their customers. That was the first time I lost it on a store person. Who the hell was she to question why I did or didn't do the action I did? The first person had the same attitude. Are all FS sales people trained to make the customer feel bad? I may buy something from them down the road, but for now, that is the last item I will purchase from them. I'm still steaming.