Quote:
Originally Posted by Cecil Terwilliger
Wondering if anyone can offer advice or clarity.
Booked a flight a few months ago. Domestic, only about an hour flight. WestJet.
Get an email this morning saying it’s cancelled and they’ve rebooked me on a different day on one of those crazy flights that’s like 12 hours with 2 stops with layovers all to fly a few hundred km. Needless to say this flight is neither convenient nor am I ok with changing my departure date.
And that’s ridiculous but whatever I’ll just call WJ and rebook the flight or get a credit, no big deal I’m flexible.
But basically they’ve said this is your new flight, take it or leave it and if you change anything we’re charging you the cancelation/change fee.
What the heck? Is this legal? Do I have any options? This kind of bait and switch can’t possibly be legal can it?
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I would call back, see if anyone else can help in a more constructive way. They are having to rebuild the network with the Max's being grounded, so the usual re-booking process is probably compounded tenfold. But that does sound excessive.
Also, are you exaggerating a bit? Because your vague description if taken literally sounds like you booked to Vancouver, but were rebooked to fly to Toronto, then Edmonton, then Vancouver.