We've had this as well and I actually understand where they're coming from. The time it takes for them to take your call, drive to you home, review the problem, give you a quote and then wait for you to get other quotes is a big commitment of time on their part. They're also likely burned all the time by tire-kickers or people just looking to get a number so they can get the lowest.
They should be telling you the minimum for coming out to look at the problem though.
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