[Fuzz]

When asked about the 78 percent statistic specifically, the first word out of four of the six employees’ mouths were “bull####.” Regardless of whether they used that exact word, all of them dismissed the figure as misleading at best and outright fabricated at worst.
For months, they had been directed to have customers buy cars themselves through the Tesla website, even if they’re sitting right next to them in the store. But many buyers place an order on their phones after talking with a salesperson for hours or even making multiple visits. Others come into the store, think about it, and then buy online later. In retrospect, multiple employees now suspect this directive as a scheme to orchestrate their own obsolescence.


Due to various state-level franchise laws, Tesla cannot directly sell cars in their stores in several states, including some in the stores for the employees I spoke to. In those cases, as a matter of law, all orders must be placed online, yet another reason the 78 percent figure is misleading. Employees can’t even fill out the online form for the customer, but must direct the customer to order the car on their phone (some do anyways, multiple employees told Jalopnik).



It’s also not clear how Tesla is counting customers who come in to the store because they want to see the very expensive car they’re about to buy but don’t go for an official test drive. Maybe they just talk to a salesperson, learn how the charging system works, and sit in the car for a bit. Or their spouse or partner does the test drive. These are all common pre-buying scenarios, the salespeople said, yet appear to be counted as “online” sales even though it’s highly unlikely the sale would have happened without an in-person store visit.

https://jalopnik.com/tesla-employees...-am-1833201246


Interesting stuff here...it sure sounds like management at Tesla has little idea of how it operates...It does explain those high numbers of "online orders". I'd like to know how many orders happen online from people who buy sight unseen(other than walking past one on a street). I'm guessing it's closer to 10%.