In-game management aside, the biggest issue in NHL refereeing today is fandom. Refs call the game at speed, while your typical viewing anthropoid gets multiple camera angles, all at slower speed, all played over and over again, and STILL manages to get the call wrong due to fan bias.
To make matters worse, certain teams are covered by media personnel that attempt to use poor refereeing as an excuse for lousy team play (Edmonton...). When you, as lowly fan, hear about poor officiating from a perceived source of authority and alleged integrity, it adds to the 'bad ref' narrative. Once you commit to that narrative, it becomes self-fulfilling - you will find examples of how your team was jobbed, and if not, you'll create them. That video of all the infractions against McDavid is the perfect example.
Considering the speed of the game, I think the refs do a good job. Not perfect, but fine none-the-less.
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