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Old 02-06-2019, 09:09 AM   #8273
Huntingwhale
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Originally Posted by 4X4 View Post
Doesn't it just blow your mind that a successful businessman can be so blind? Seriously amazing.
To be fair, the arena sells out every night. The merchandise flies off the shelves. The fans keep coming back. At the end of the day, he's a business owner and his Oiler business makes money. Why change anything? I'm sure he'd love to see the team do well on the ice. But he's a billionaire, and billionaires have the mindset that profits>customer satisfaction.

Now if the the fans stopped giving him their money, he might have incentive to change things up. But fans are dumb enough to keep coming back. I don't think any other big company is all that different. We've all worked somewhere where the talk is all about customer satisfaction, making it a great place to work, etc. But at the end of the day, the #1 most important objective, the reason the business exists in the first place, is to generate revenue. If the money keeps coming into Katz's pockets, he doesn't need to change a thing.

If fans actually stopped buying the product, I think we'd quickly see a change of the OBC to a new group in an effort to bring fans back. Thankfully I don't think that will ever happen.
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