Quote:
Originally Posted by 4X4
Doesn't it just blow your mind that a successful businessman can be so blind? Seriously amazing.
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To be fair, the arena sells out every night. The merchandise flies off the shelves. The fans keep coming back. At the end of the day, he's a business owner and his Oiler business makes money. Why change anything? I'm sure he'd love to see the team do well on the ice. But he's a billionaire, and billionaires have the mindset that profits>customer satisfaction.
Now if the the fans stopped giving him their money, he might have incentive to change things up. But fans are dumb enough to keep coming back. I don't think any other big company is all that different. We've all worked somewhere where the talk is all about customer satisfaction, making it a great place to work, etc. But at the end of the day, the #1 most important objective, the reason the business exists in the first place, is to generate revenue. If the money keeps coming into Katz's pockets, he doesn't need to change a thing.
If fans actually stopped buying the product, I think we'd quickly see a change of the OBC to a new group in an effort to bring fans back. Thankfully I don't think that will ever happen.