Air Canada knocked it out of the freaking park on our YYC-YVR-MEX-YVR-YYC trip after Christmas. Due to the YVR-MEX flight getting its times changed we had an 11 hour layover in YVR on the way home. We were going to simply check in with customer service upon arriving in YVR to see about getting on an earlier flight. Well two days before we were leaving Mexico City my phone rings and it is Air Canada, they say "We notice you have a long layover in Vancouver, can we bump you up to an earlier flight no charge?". Yup no problem, moved to an earlier flight with only a two hour layover, app updates our flights in minutes and we are good to go. Then when we get to Vancouver another agent there sees we are making good time and asks if we'd like to go standby on an earlier flight, so we go for it and get on in premium economy no less. Cabin crews were really friendly and attentive on all flights as well.
I'll be trying out WestJet and their 787 this summer and am really looking forward to the product they will be presenting on it.
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