Quote:
Originally Posted by Hemi-Cuda
So has Air Canada improved enough while WestJet has declined that they're in front now, or have I just been really lucky?
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I used both WestJet and Air Canada last year for flights to the US, and they were very similar:
- Both had issues at check-in
- Both planes were dirtier than I would have liked
- Both had delays leaving the airport
- Both had pleasant attendants on the flights
- Both offered mediocre snacks
The entertainment system on Air Canada was the big difference to me. Both flights were 3+ hours long, so plenty of time to watch a movie. I'm not watching a movie on my phone...there's nowhere to put my phone in the seat back so I'm stuck holding it the whole time. Air Canada had great selection for stuff to watch between movies, documentaries and TV shows. I just played video games on the WestJet flight instead. Considering most flights are the same price between the two carriers, I would take Air Canada right now when I have a choice.
I also took Air Canada overseas last year and was very impressed with the flight and the service. I'm definitely curious to see how WestJet handles the increased service pressures with their new premium economy and business classes on the 787 when it starts doing long haul flights.