Blargh! I've been tearing my hair out for the last week experiencing the same exact thing as Aleks. I've swapped out every piece of my home network diagnosing this (routers, switches, cables).
It's been utterly maddening.
Your magic reset routine would have been great except I'm with Teksavvy. While I love to support the underdog, there's very little they can do except to pass on a request to Shaw... I threw in the towel and am going Telus Purefiber ($10/month cheaper and 2x the speeds so its still a win)
The crazy thing? A week later and it seems to have been resolved on it's own. Really leads me to think it was a Shaw problem all along.
Quote:
Originally Posted by DoubleF
I was running into a situation like this at my place as well. Everything went bonkers and haywire at a specific time each day and the speeds would drop to the point where nothing transfers (thus I have no wifi or ethernet).
A Shaw tech I spoke with had me reset the modem in a very specific manner. I don't recall off the top of my head what method I used (as I spoke with several tech and used several methods), but I do recall him saying that the method to reset must be that method, because they had been testing modems and noticed that certain reset methods was not resetting the cache or memory in the modem or something. I thought he was BSing me and just doing the typical, "did you restart the hardware?" spiel at first, but after doing that reset, it did seem to resolve the issue (the other methods didn't) and I haven't had issues with speed drops or complete disconnections.
I think it was a combination of disconnecting the optical cable, pushing the reset button for 30 seconds, then disconnecting the power cable, waiting 30 seconds and reconnecting everything or something.
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