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Originally Posted by craigwd
Addressing something specific in my letter would be a good start. Basic customer service.
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He did. He told you there was a screw-up and apologized for it. Not only that, but he did so at 10 PM on a day off....is that not pretty much a great example of customer service?
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The point is his station and ownership made a commitment and patted themselves on the back for it. Own up to that commitment.
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They have contractual responsibilities that far outweigh a niche sport/show. That contract is the very thing that allows the station to exist in the first place.
Look, I'm SP's biggest supporter and I believe she will do great things in the industry should she choose to stick with it. I would wager even she understands what happened in regards to this mistake and how it affected her on-air time. It stinks but there is a pecking order for everything in business and in this instance she/the show was behind a more beneficial one for the station.