Story time: a few years back it was time for me to upgrade my old mattress and I decided I wanted to go through Sears. I try to earn Air Miles on as many purchases I can, and at the time Sears was one of the shops you could earn from if you shopped online through the AM portal. Anyway, I went in, tested a bunch, came home, waited for a sale, then bought through the online portal.
I too wanted my old mattress removed and called to make sure they offered that service on delivery, which they did. What they didn't tell me, was that my old mattress had to be bagged up in a mattress bag or they wouldn't take it for sanitary reasons. The big day arrived, the new mattress came, and I happily watched it all get brought in and set up. Then, the guys started to leave. Wait!, I said. You gotta take the old one too. Nope, not unless it's bagged.
The guys wouldn't wait for me to bag it in the bags the new one had just came in, and insisted I just bag it up on my own time, call back Sears, and arrange for a pick up the following week. I didn't really have much of a choice, so that's what I did.
It took a few calls and a bit of confusion from some Sears reps, but they set me up with a date and time, and eventually 2 new guys came to get my old mattress. First guy: 'sign here'. Me: 'no problem,*signs*. Second guy: 'Where's the mattress?'; Me: 'right outside the front door, you walked past it on your way in'. 'But that's an old mattress'; 'Yep, the one that didn't get taken away a few weeks ago'. 'Oh, I thought you were returning the new one. Ok then, we'll load it up, see you later'. 'Cool'.
What was really cool tho? When I checked my bank statement a few weeks later and saw the full refund for the new mattress on my card. Not sure what I signed, but I imagine it was the refund paperwork, and somehow there was a mixup and it never got fixed after they took the old one instead. Because of the lack of info provided to me on getting my old one taken away originally; the hassle of having a second mattress in my small condo for 2 weeks; and the confusion on the Sears reps' part when trying to get it taken away, I decided the world owed me a free mattress and I'd just deal with not having a warranty should anything ever happen. Then Sears went belly up. My bad.
The moral of the story: maybe don't bag up your old mattress if you want to try and get a free mattress out of it after a few weeks of hassle.
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