Quote:
Originally Posted by Wormius
When somebody calls with something like that, do you need to figure out first if "bagel" and "cream cheese" or "Starbucks" are being used as code words for being kidnapped, or do you have to take it seriously and help them down from their bagel rage?
And why wouldn't Starbucks just give them another bagel?
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We're pretty good at figuring out if it's an actual call or a 'coded' call. Coded calls are vanishingly rare, too. After a year or so at this job, you get a pretty good BS detector. More often than not, we're talking folks down from their bagel rage.
As to why didn't Starbucks just give them another bagel? If I had to guess, it's likely because the customer was being a typical entitled bagel-rager, and the staff was 'sticking it to them' a bit. I imagine that if the customer had turned around nicely and asked them nicely, it likely wouldn't have been an issue.
But if the customer turns around in a bagel-rage...the staff aren't going to go out of their way to help out.