Quote:
Originally Posted by Jimmy Stang
Currently on hold with Shaw, waiting for retentions. No luck over chat to get that $60 price for 2 years. I wonder if they keep track of how many times I have called in and threatened to cancel, or if this song and dance is just the norm these days.
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Can confirm they keep track of this.
Last time I called I got immediately transferred to a supervisor, apparently my calls to complain about dropped internet constantly for hours on end numerous times a month where all flagged on some sort of "black list" shame on me for getting upset when they tell me "its on my end and I should try restarting the modem..."
Further to that I was told they can see I recently complained about pricing and as a result got a reduction from retention's ___ months ago.
Who gives a #### though, if they want to continue earning your dough they'll reduce the price.