Quote:
Originally Posted by Poster
Tell them not to clear it and clear it yourself. It’s the same process for every importer and if it feels arduous it proves the value they are providing.
I charge $95-$125 USD to my clients for customs clearance , what does UPs charge? $35 cad?
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Canada post charges $10 UPS about 40 when I used to use them (10 years ago). They also screw up when you tell them you will clear it yourself. I believe they charge the fee they do not based on the cost of the service but based on the lack of their customers knowledge on the fee existing and that they could clear it themselves. There website, at least previously, was very poor at disclosing when customs charges and brokerage fees could apply and when breaking down the costs they had a single line item of customs fees rather than individual line items for Brokerage, GST, and tarrifs.
So in the personal shipping market it’s a racket because they take advantage of the lack of knowledge of the customer.
Clearing customs for your own goods is a very simple process. I assume you are clearing expensive items for corporate clients where the rules are much more complex therefore provide a valuable service.