Quote:
Originally Posted by GirlySports
I always greet people first, "hi, how's it going?" and then they initiate the small talk.
If they stay quiet, I stay quiet.
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Yes, I've learned to feel more comfortable over the years just staying quiet if the other person is quiet. I'll reluctantly engage if the other person engages.
Also, I don't know why people feel the need to engage in small talk over the phone. I had a couple clients call me at work today who wanted to engage in small talk -- one asked me about the weather, and the other asked me about whether I'm staying busy. Surely on a business call, we can go straight to the reason why you called?