Shop owners, and all businesses, should do everything they can to accomodate the disabled...though Im not sure anyone is saying anything different.
This story has something missing....either she was about to knock stuff over and was asked to stop and let someone else get her items, or the shop owner was scared she would impede other customers and prevent him from making a couple more bucks.
If it's the former, this shouldnt even be a story, if it's the latter then he should be ashamed and investigated for human rights violations.
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