I think if you reach out to the upper levels of management such as Chiarelli or Lowe via email, you will have a much better chance of getting somewhere. You might need to do some guess work on the email address etc.
The contact us page probably get's a huge amount of requests and the truth is they can't deal with every single one, we are talking about McDavid here, not some prospect.
The other suggestions such as Twitter, having other friends tweet, his hockey agency and waiting outside the hotel and Dome for the game.
In any event, good luck! He is a special player and I am sure your grandson will love the gift regardless!
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