Quote:
Originally Posted by squiggs96
I just went to the online chat system with Rogers to ask about it. The rep told me that it was a change and there was nothing she could do. I told her it was included in the 2 year contract and asked if I could just change my contract by not paying for a portion of my bill if I wanted to change. She told me I could change plans or go to another carrier. I love how they just don't care.
I still have 14 months on my contract so I'll stay until the end of it, but I will be leaving the second it is up.
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Same with me - I called in, was told they couldn't do anything. They told me to call another line which was "NHL specialists" after them saying there was nothing they could do. NHL specialists told me there was nothing they could do either, but after asking them 'what should I do? I'm going to be out $200' they encouraged me to call back Customer Relations. I did that, and I asked for it to be escalated to a manager after hearing the same 'nothing we can do'.
I explained to the manager that one of the reasons I signed a 2-year contract, even though their service was more expensive, was that the NHL Game Centre off-set that difference for their cost. Without that, the services were just more expensive. And that is the truth. I was nice and continued to tell them that, no, I wasn't mad at them personally. I was just frustrated and upset at the Rogers 'switcheroo'.
I asked them if there was a way they could offset the difference because this is a product I will now have to pay for. They lost their 'partnership' so the only recourse is to get some sort of better plan or credit. Personally, I was able to get a better rate on my plan which nearly offset that cost of NHL Game Centre. That probably means I paid to much for my plan to begin with, but I left the call satisfied.
I encourage you to call instead of using their chat line and to ask for a manager. All in, it took me about 1h to resolve. Time is money, but in my case, I felt it was worth it.
Hope this helps.