Visa's been great for me. I ordered something online and got a message saying that it was shipped. Turned out that was an automated message, but after about a month and nothing had come I got irritated and tried e-mailing the contact e-mail. The e-mail was invalid. I figured I was getting screwed over, so I called Visa. They said that they usually give 30 days for shipping and if it didn't come by then, to call them back and they'd reverse the charges.
I ended up getting the stuff after about two months, so I didn't cancel the transaction, but it was no problems on their part.
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Who is in charge of this product and why haven't they been fired yet?
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