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Eagle Eye · 12-13-2006, 10:15 AM

Hey guys just need some advice here.

3 weeks ago we had two charges show up on our mastercard that we did not purchase. The totals came to almost 1 thousand dollars and were purchased over the internet. We filled a complaint and requested that we get new cards (accounts). They told us that we have to fill out a form that would be at our house in 10 business days disputing the charges and that the would not cancel the account unless there were 3 charges or more.

Just found out today that if they indeed find out that we did not make the charges to our card (They said they dont know if they will be able to prove that we didn't) that it would take approx 8 weeks for the credit to be applied (so I would have to pay the amount and wait almost 3 months to get a credit). We probably spend approx $2,000 a month on our card. Do you think that by saying that I will switch to a different card the process doesnt speed up? I always thought that credit card companies were pretty good with disputed charges, but this is turning into a real hassel.

Any recomendations?

12-13-2006, 10:15 AM	#1
Eagle Eye Powerplay Quarterback Join Date: Sep 2002 Location: Work Exp:	Mastercard # theft Hey guys just need some advice here. 3 weeks ago we had two charges show up on our mastercard that we did not purchase. The totals came to almost 1 thousand dollars and were purchased over the internet. We filled a complaint and requested that we get new cards (accounts). They told us that we have to fill out a form that would be at our house in 10 business days disputing the charges and that the would not cancel the account unless there were 3 charges or more. Just found out today that if they indeed find out that we did not make the charges to our card (They said they dont know if they will be able to prove that we didn't) that it would take approx 8 weeks for the credit to be applied (so I would have to pay the amount and wait almost 3 months to get a credit). We probably spend approx $2,000 a month on our card. Do you think that by saying that I will switch to a different card the process doesnt speed up? I always thought that credit card companies were pretty good with disputed charges, but this is turning into a real hassel. Any recomendations?