I think part of it is also it is probably making sense to the CSR's in their brain, because they have been told and trained wrong.
There are points where they seem to grasp it, and then it just all goes out the window.
$0.02 is 2 cents.
$0.0002 is what they are charging
$0.000002 is what he was quoted.
Looks like someone changed the decimal places in an attempt to make it easier, and screwed everyone up. I think Micheal Bolton did it.