Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - Xbox Support = Staffed by Morons

photon · 12-11-2006, 04:05 PM

So I still have no idea where my Xbox 360 is, lost within the bowels of Microsoft I guess.

I can't believe how inept their support staff are. I called last week to get a status update, and was told their support centre hadn't updated the status yet after having it for almost a week. Fair enough, can they contact the support centre? They try but can't but start a trace to get the info.

So I call back at their instructions to get that update, they have no record of me calling last week, no trace, no nothing. I have to go though the whole process of giving him the tracking #, waiting 10 minutes while they try to figure out how to track a package in Canada, finally step them through it, and have them give me the whole same line of they don't have any info, they'll contact the repair centre, "Call back in 24-48 hours and we will have an update".

My console was supposed to be exchanged, not repaired.

The whole time dealing with them is painful, it's like they rounded up gohpers to man their support centres.

12-11-2006, 04:05 PM	#1
photon The new goggles also do nothing. Join Date: Oct 2001 Location: Calgary Exp:	Xbox Support = Staffed by Morons - Now in Round 2 So I still have no idea where my Xbox 360 is, lost within the bowels of Microsoft I guess. I can't believe how inept their support staff are. I called last week to get a status update, and was told their support centre hadn't updated the status yet after having it for almost a week. Fair enough, can they contact the support centre? They try but can't but start a trace to get the info. So I call back at their instructions to get that update, they have no record of me calling last week, no trace, no nothing. I have to go though the whole process of giving him the tracking #, waiting 10 minutes while they try to figure out how to track a package in Canada, finally step them through it, and have them give me the whole same line of they don't have any info, they'll contact the repair centre, "Call back in 24-48 hours and we will have an update". My console was supposed to be exchanged, not repaired. The whole time dealing with them is painful, it's like they rounded up gohpers to man their support centres. __________________ Uncertainty is an uncomfortable position. But certainty is an absurd one.