Quote:
Originally Posted by Sliver
Totally. There's a surprising lack of compassion for the businesses and the humans that run them here. So many negative reviews are factually incorrect, embellished and can border on malicious. There is literally no recourse for the company aside from responding, but that doesn't affect the star rating.
|
I don't buy this argument and if your business is receiving a significant number of bad reviews, I'd review what I'm doing before writing negative reviews off as "factually incorrect, embellished bordering on malicious"
Unless a business is being targeted, I believe that (assuming a reasonable sample size) the average rating will provide a pretty accurate picture of the business' attitude towards customer service.
Like another poster mentioned, when I check reviews, I look through the list of ratings with comments. I generally ignore any bad outliers, but if bad reviews aren't outliers, I will avoid the business.