You can google Indigo Parking and find tons of angry posts. My dad got a ticket from them a while back as Indigo took over part of the parking lot at North Hill mall.
Unless there is something egregiously wrong (ie. ticket shows a different license plate number than your car), they won't do anything beyond their initial ticket reduction offer. They deal with (I'm sure) hundreds of complaints a day, so they have no sympathy for your situation, no matter how compelling.
Common advice is to ignore their threats of towing your car or court action. A $65 ticket is too small for them for court action, and they can't tow your car unless they catch you in their parking lots in the future.
However, for us, peace of mind was more important and we ended up paying the fine, but then vowing to never park in an Indigo lot again.
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