[Burninator]

Originally Posted by CaptainCrunch

So the bad review was warranted, you tried to make amends, and he didn't feel that the amends were enough because of how he treated.

He felt he was treated poorly, and then disrespected?

Then he's not a bad person writing a bad review, he's a legitimate complainant writing a bad review and he felt that your efforts weren't strong enough.

On the first page.

Originally Posted by Sliver

They're so often dishonest, though. I've had half a dozen bad reviews in the past decade and only on one that I would consider to be completely honest. His gripe is so legit and I still feel bad for how we kind of screwed him (he called ahead to see if we had a product, one of my staff said we did without checking, and he drove a long way to get here and we didn't have it). That was a couple years ago and his review has been viewed thousands of times. We've apologized, offered him free product, made a policy to physically check items before responding (which is kind of obvious, anyway), yet the review persists and makes it look like this is a problem the next guy could encounter. We should be able to shed that review at some point. The lesson has been learned loud and clear.