I think the best way to deal with poor reviews is to bury them in good reviews over time. Most people understand that not everything is perfect all the time, and some people are flat out crazy. So if there are a preponderance of positive reviews, the negative ones wont make an impact. If your business is what I think I recall it is, you probably have some repeat customers. Start asking them to leave positive reviews. Maybe a small flyer with the receipt?
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