What's the point of leaving reviews if they are all good?
Reading reviews online has revolutionized shopping and dining for me and I assume most. Knowing situations where I want a sure fire tested product or wanting something new and untested is part of the process. Finding the balance between best rated and best priced is how I spend my time browsing.
As mentioned above, if a consumer is doing their due diligence, they read the negative ratings to see if the issues were valid. If they are doing their due diligence, they relate the severity and amount of bad ratings to competitors. This all finally allows customers to actually hold companies responsible for their products and experiences. This is 100% a net positive for society and the negative reviews are part of that.
Certainly there is an issue with fake reviews and hopefully these platforms can crack down on them.
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