Quote:
Originally Posted by killer_carlson
What if the business is correct and the alleged customer's review is inappropriate? How should the business respond?
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Define inappropriate?
A review is an opinion piece.
Remember that there are two major sayings in the world of business
Perception is reality - If a customer perceives that you wronged him that's his reality and the basis of the review
the customer is always right - Though not true, its accepted, so if the customer feels wronged and can explain why then is that inappropriate?
On the other hand if the review is incorrect, if the facts that are stated are wrong and dishonest, and designed to intentionally harm your business or business/personal reputation with no basis in truth, then you can probably pursue legal action.