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Originally Posted by Sliver
I'd rather not, but it's not a problem unique to my business.
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Yeah, but we're curious. Just put it in a quote box.
Most of the reviews I leave online are positive. The only bad ones I'll include will generally include a photo of what I'm annoyed about, and the only ones I can think of were food related (e.g. a place had gone downhill, or had substantially reduced the portions to the point where they're a joke). If you see the gripe and see the photo, you can decide for yourself whether or not you agree.
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His gripe is so legit and I still feel bad for how we kind of screwed him (he called ahead to see if we had a product, one of my staff said we did without checking, and he drove a long way to get here and we didn't have it).
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Yeah, that's happened to me. Your response is much better than what I got, which was a shrug of the shoulders and a "sorry".