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Originally Posted by Sliver
I'd rather not, but it's not a problem unique to my business.
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I was only really interested in seeing if you operated something like a dog grooming business.
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I let negative reviews sit for a year and then I usually make contact with the customer and ask if there's anything we can do to change their opinion and to discuss reviews in general. Most people are super nice and will agree enough time has passed and that we served our punishment, which I always appreciate. Some disagree and there's not much I can do about it.
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Most people understand that bad things can happen during any business transaction and that some people just can’t be made happy. As long as the majority of your reviews are positive most people will assume that you provide a good service. It can be very tough to read a negative review about yourself or your business, all you can really do though is use that criticism to make improvements to your service to make sure the good reviews out number the bad.
(BTW welcome back)