Quote:
Originally Posted by GP_Matt
Unless it is a strong pattern.
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To me that's the real value of a negative review. If a single person says a hotel sucks because the bathroom was a mess and they didn't get clean towels, I ignore it as a slip-up or one incompetent cleaner. If three people in the space of a year say the bathroom was a mess and they didn't get clean towels, I know the problem is systemic.