99% of my reviews are good reviews, 3-5 stars, anything 3 or 4 has text to go along with it.
My 1 or 2 stars are only given to truly horrendous services or products. I take them down after a while, two will stay up forever though.
1. Adrenalease - Over promised deliveries, missed several shipment dates. Then got angry at customers who asked for updates claiming that we were horrible people, and not supporting a Canadian company. To top it off, for the price point of the product when I finally got it, the quality was horrible.
2. A local barbershop, they were down a barber, so they were backed up and didn't take appointments. I waited for 2 houts, then when my spot was up they called up their buddy that walked in 30min after me.
I also disagree that there is no redemption from bad reviews, if your business has a bunch of bad reviews from years ago, but everything is positive since then I personally will think you've improved. But maybe, I'm unique it looking at review timeline versus just the score.
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