I don't really agree with you. I love that businesses are now being held accountable for their crappy products or service. The power has somewhat shifted over to the consumer and it's nice to see good businesses flourish and bad ones fail.
That being said, I've seen online reviews being abused. My brother owns a business and his competitor had all of his buddies write bad Google reviews. There wasn't much my brother could do about it other than reply to the review with a "We don't have any record of you being a customer and believe this review is fake". I agree that businesses need some sort of recourse here.
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