Quote:
Originally Posted by KTrain
You have to respond to bad reviews on places like Google, Facebook, etc. You can't let a one sided review tell the story of your company.
It also shows that you're an engaged business. I've seen numerous negative reviews and I tend to side with the businesses when I see they've responded to a bad review. Even if the business are in the wrong, it shows they're willing to make things right.
Also, all you can do is drown out those negative reviews with more positive reviews. It's OK to ask the customers you've had positive experiences with to leave reviews.
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Yes, I respond instantaneously to bad reviews, but that doesn't solve the problem. It can give perspective, but the overall star rating is unaffected by a response.
I should ask for more positive reviews, though. I know most of our customers are very happy with our work.