Quote:
Originally Posted by Sliver
I let negative reviews sit for a year and then I usually make contact with the customer and ask if there's anything we can do to change their opinion and to discuss reviews in general. Most people are super nice and will agree enough time has passed and that we served our punishment, which I always appreciate. Some disagree and there's not much I can do about it.
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Waiting a year is a bad idea. That's potentially thousands of people reading the bad review without your side of the story.