Quote:
Originally Posted by CliffFletcher
I don't have a problem with a bad rating/review if they include an explanation of why they had a bad experience. Then I can judge myself if it's something that would bother me as a customer.
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They're so often dishonest, though. I've had half a dozen bad reviews in the past decade and only on one that I would consider to be completely honest. His gripe is so legit and I still feel bad for how we kind of screwed him (he called ahead to see if we had a product, one of my staff said we did without checking, and he drove a long way to get here and we didn't have it). That was a couple years ago and his review has been viewed thousands of times. We've apologized, offered him free product, made a policy to physically check items before responding (which is kind of obvious, anyway), yet the review persists and makes it look like this is a problem the next guy could encounter. We should be able to shed that review at some point. The lesson has been learned loud and clear.