Quote:
Originally Posted by SpitFire40
Telus's automated system does suck ass though... and why don't they have reference numbers so when you call next time you don't have to go through the sam spiel?
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Are you talking landline or wireless?
I should post this somewhere. If you want to get through to landline you say:
Agent. Either Billing or Repair. Home or Business. It will then ask you for your phone number. You tell it your number and then wait.
For wireless... I don't know because I never call myself! Ha!
Seriously though, same theory will apply. Say Agent. It'll ask you what type of agent you need. I never have issues getting through any automated system. It isn't rocket science, answer the nice lady's questions and you'll get where you need to go.
They don't give you numbers so that you don't decide for yourself where you need to go, you let the system decide for you. An additional 10% of calls get directed properly the first time with the system. Would you rather wait on hold for 10 minutes only to be told you got the wrong department and are going to have to wait for another 10 minutes?