[Oxygen-Supply]

Originally Posted by SpitFire40

I'd like to step in and say with my minimal experience in retail... the managers were complete idiots. Next to no training, when you needed their assistance they were off ****ing around. I've had to pose as a Manager at one point because I didn't know where the hell ours was. It was a joke.

The managment and lack of proper training is as much if not more to blame than incompentent employee's.

I work as a manager in the service industry.
-We have a staff of 100. Last year we had a staff of 155.
-In the last 8 months the average age of the staff has dropped 2 years to (15.8 years old).
-The average age for the Management has dropped 12 years in the last 6 months. But the hours have increase 7-10 hours more a week with the same salary.

To be frank some days we are astonished we can even open. One day soon we won’t be able to open.

But the biggest problem I feel is we have stopped believing the customer. Last year the policy was “the customer is always right”. The new policy is to get the customer the basics.

In this day and age it seems like everyone is looking for something free. You would not believe the stuff I’m hearing now.

We don’t answer phone anymore because the only time we are in the office is when we are closed.

As a manger we want to be accessible to talk to customer but instead we are stuck on the front lines. The management team around me is getting younger and less experienced. They are trained well, but they are now trained to be skeptical of everything.

But this is even harder on the front line kids. They are getting push to make up for the missing staff.

I feel so bad for the 15 year old kid who
-First job
-Third day at work
-Probably getting yelled at and
-has a line of 20 irritated people behind the yelling person.

Our only idea left is to drive to the Mexican broader with some trucks.