I reiterate my offer of assistance to any Telus subscriber who needs it. Feel free to PM me your details... (I'd need a name and a number and a brief description of the issue.)
And Red Hot, at least we called. Other unnamed competitors of Telus have a history of not admitting their mistakes.
rttr, I'm sure that if there's an issue, (Which it sounds like their certainly could be,) we'll get it sorted out. A little patience goes a long way. We aren't trying to rip you off. If you refrain from treating us like we are, it tends to work out better for you.