When I had a cell phone, Telus once phoned me up and told me that they had accidently been over-billing me. Fine I'm thinking, maybe a bill or two I can take because its not that much, and they have admitted their mistake. I'll probably get some rebate or whatever out of the deal as well.
Then came the shocker - they had overcharged me for around 900 bucks! Not only that, but they proceeded to tell me that it would be left on my account as a credit and that they didn't do refunds. Needless to say after a good number of my grumpy phone calls, I quickly got a cheque cut and sent out to me. 'Tis the one horror story I have had.
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