[return to the red]

so I opened my cell phone bill today and the amount that I owe is about 3 times what I usually pay! Wondering what is going on I find out that I have 320 Minutes of long Distance charges, the majority of these minutes coming from three calls (2- 120 minutes and I 70 minute call) of which I never remember making for such a long time.

so the first call happened at approx. 1 am (supposedly lasting for 120 minutes), the next call on my bill showed at 1:04 a.m. and so on. All in all I made 5 more calls in the time that these 310 minutes worth of calls were occuring.

So anyhow, I call Telus and after holding for about 20 minutes the guy comes on and says that their tower shows that I was on it for that time. I know I wasn't and obviously my bill shows that I wasn't so commence heated argument for another ten minutes. The way that it was left is that Telus has to do an enquiry that will take about a week or so so I asked the guy how I'm supposed to know if anything was found out and he told ME to call back later. I can't believe this company and the sh*t they get away with...soon as the problem is fixedi'm taking my business elsewhere. I guess this is what you get for being a loyal and well-paying customer for 10 years!