Im not sure how much you've fooled around with your shaw box. but if you turn the box off, but leave you tv on, then press the menu button on the grey shaw boxes, it brings up a setup menu. you can change the 480i override. (i think there is 3 or 4 options. Try out each of the 4 choices on the nonHD channels, find the one that's best for your TV. On my Projection HDTV turning the override off made the picture the best, but on my plasma another one made it look better.
Your friend isn't getting OVA channels in HD unless he's got a mini military communications building set up on his roof.
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