And you better not go to the same place twice.. people remember those who don't tip. If it's a place I frequent and I get bad service, I'll still tip out of fear
These people handle my food without my seeing it.
On a positive note, we went to The Keg on Macleod tonight for our annual Christmas dinner, and I must say the service was SUPERB.
The steaks were done perfectly (all four). The waitress who helped deliver the food accidentally spilled some sauce from a dish on my wife's coat (hardly a few spots), and we had a visit from two people about it, the main waiter and someone else, both to apologize and make sure everything was ok. Then a table next to us accidentally knocked over a glass of wine
and some got on my wife's coat (again, not that much). We didn't even mention it and a few minutes later the store manager came over and gave us a card saying we should get her coat dry cleaned on them!!
Last year we were at the same place and a couple of the steaks were a bit undercooked, they fixed them right up and they gave us free deserts as well.
Seriously, excellent service, and it feels even more amazing seeing how crappy the service is elsewhere.