[FireFly]

I can't work everywhere Tron, sorry!

Seriously though, in some cases it's absolutely the lack of workers, in other cases it's the person. No matter where you work, you have to deal with the *******s with grace. Likely Tron, the lady you spoke with could ONLY tell you that. What would arguing do? She's not going to get the tech back from Mexico early, so being a dink to her won't get your internet fixed any faster. (Not that you're a jerk, but she probably has a number of those people she's had to deal with in the last couple days... and that increases her frustration.)

In my job, you get people that just expect bad service so they start out screaming. FYI, yelling at me will not make me want to help you... the same can be said in any job. If you deal with me with patience, you will receive the same in kind. People are forgetting that. You have to assume that EVERYONE is new at their job, and treat them like that.

Does that make it suck less? Likely not, but if you don't allow it to make you frustrated, you won't be irritated by it.