Most electronics extended warranties not provided by the manufacturer are junk IMO. Things like PSPs or in store warranty often suck. The only two places that seem not to give you the run around for these things is Costco, London Drugs and Staples. Applecare is also good, but I consider that manufacturer warranty. Everywhere else, it's not worth the hassle IMO. I think I recall chatting with Bestbuy and Futureshop employees back in the day, that they said if you bring in a laptop for any reason, it supposedly uses up your PSP/extended warranty. So if you have two issues, you're SOL on the second one. They suggested that if it's a small issue, fix it yourself so you don't use up the store warranty. I don't know how much of this was true or boldly lie to make the store warranty seem worth it (since they get commissions on tacking those things on IIRC).
Consider also checking to see if your credit card used to purchase the laptop (if one was used) has a warranty extension thing. I found out the other day my VISA can essentially add a year to the basic warranty, not that I've ever needed it.
(EDIT: Never mind, you have to call in before any work begins on the item).
If you know the exact issue, then bring that info with you when you go to Visions and get them to: 1. Prove this isn't the issue. 2. Document the actual issue that violates the extended warranty as to why they cannot honor the warranty (ie: water damage whatever). Going forward, suggest extended warranty not be purchased unless it is known honoring the warranty won't be a big issue.
Consider also involving intel in the process if you hit a road block. Say it's this intel you've found and the store you bought it from refuses to honor warranty. (I think many extended warranties don't cover defect.) See if you can squeeze something out of intel or get intel to help out?
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