Quote:
Originally Posted by CaptainCrunch
Did you get this information from Visions in writing? Did they put these notes on any repair ticket?
Because if you do that, then you can take it to the corporate level.
Going into a store and yelling and screaming does very little good, because they just really don't care.
However go above them and become a pain in the butt and things change.
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We live in Victoria, so we simply can't march into Corporate. I haven't gone into the store with her but she is keeping notes on everything. To my knowledge the only thing that is officially written down is the emails. Great point on getting the repair notes - I assume visions would have an ERP/Ticketing system.
It is also the going above them that is an issue. She has called the main customer support line and gotten Tyler every time. I assume he's the only one answering the phones. He has also disguised his voice and renamed himself to Jim.
I got the name\email of the GM of the Victoria store, so hopefully he can be a little easier to deal with. I'm letting her deal with all the correspondence (it's her problem), but I'm just helping with the technical details as she wouldnt know those things...